Delivery Information

**Delivery Information**

**Shipping Address:**
No. 2588 Changning Road, Changning District, Shanghai, China

**Contact Information:**
Email: pearl@loaeyes.com
Phone: +86 19990743750

**Shipping Cost:**
A flat shipping fee of **$1.99 USD** applies to all orders, regardless of destination or order value.

**Processing Time:**
Orders are processed within 1–2 business days after payment confirmation. You will receive a confirmation email with tracking details once your order has been shipped.

**Estimated Delivery Time:**
- **Domestic (within China):** 3–7 business days
- **International:** 7–21 business days, depending on the destination country and customs processing.

**Shipping Carriers:**
We partner with reliable carriers such as China Post, YunExpress, and other local couriers to ensure safe and timely delivery.

**Tracking Information:**
Once your order is shipped, a tracking number will be provided via email. You can track your package directly through our website or the carrier’s official tracking page.

**Customs & Duties:**
International orders may be subject to import duties, taxes, and customs clearance fees, which are the responsibility of the recipient. Please check with your local customs office for more information.

**Lost or Damaged Packages:**
If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will assist you in filing a claim and arrange a replacement or refund as necessary.

**Order Changes & Cancellations:**
To change or cancel an order, please contact us within 12 hours of placing it. After that, orders may already be in processing and cannot be modified.

For any further questions regarding delivery, feel free to reach out to us at **pearl@loaeyes.com** or call **+86 19990743750**. We’re here to help!