Return Policy

**Return Policy**
Thank you for shopping with us. We are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied, we offer a **free and hassle-free return process**.

**Return Eligibility**
- Items must be returned within **30 days** of the delivery date.
- Products must be unused, unworn, and in their original packaging with all tags and accessories attached.
- Certain items, such as personalized or intimate goods, may be subject to additional restrictions. Please contact us for details.

**Free Return Shipping**
We provide **free return shipping** on all eligible items. Simply follow the instructions below to initiate your return.

**How to Initiate a Return**
1. Contact our customer service team at **pearl@loaeyes.com** or call us at **+86 19990743750**.
2. Provide your order number, the item(s) you wish to return, and the reason for return.
3. You will receive a prepaid return shipping label and detailed instructions.
4. Pack the item securely, attach the label, and drop it off at the designated carrier location.

**Refund Process**
- Once we receive and inspect your return, we will process your refund within **5–7 business days**.
- Refunds will be issued to your original payment method.
- Please note that original shipping charges (if any) are non-refundable, except in cases of defective or incorrect items.

**Damaged, Defective, or Incorrect Items**
If you receive a damaged, defective, or incorrect item, please contact us immediately. We will arrange a full refund or replacement, including all shipping costs, at no additional charge to you.

**Contact Information**
If you have any questions or concerns regarding your return, please do not hesitate to reach out:

**Company Address:**
No. 2588 Changning Road, Changning District, Shanghai

**Email:**
pearl@loaeyes.com

**Phone:**
+86 19990743750

We are here to help and will respond to your inquiry within 24 hours.

**Note:** This return policy applies only to purchases made directly through our official channels. Items purchased from third-party retailers must be returned in accordance with their respective policies.

Thank you for choosing us. Your satisfaction is our top priority.